# Generated from @chatplus/content llms-txt.ts — DO NOT EDIT DIRECTLY.

# ChatPlusAI (乐聊)

> ChatPlusAI (Chinese name: 乐聊) is an AI customer service platform for e-commerce sellers, cross-border brands and agencies. It is NOT an online store. ChatPlusAI brings conversations, orders and reviews from TikTok Shop, Shopee, Lazada, Tokopedia, Mercado Libre, Kwai, Shopify, WhatsApp and Facebook into one workspace, where teams answer buyer inquiries, translate messages, send payment reminders, follow up on shipping, resolve cancellations and refunds, request reviews, and turn agent-approved replies into reusable knowledge.

## What ChatPlusAI does
- Centralizes conversations, orders and reviews from multiple stores and marketplaces in one workspace
- Answers product, stock, order, logistics and after-sales questions with AI-assisted replies
- Translates buyer messages and seller replies
- Sends payment reminders for unpaid orders
- Tracks shipments and notifies buyers of delivery exceptions
- Handles cancellation and refund requests
- Sends review invitations after completed orders
- Turns agent-approved replies into reusable knowledge for future answers

## Supported platforms and channels
Marketplaces: TikTok Shop, Shopee, Lazada, Tokopedia, Mercado Libre, Kwai
Store platforms: Shopify
Messaging channels: WhatsApp, Facebook

## Who it serves
E-commerce sellers, cross-border brands, agencies and customer service teams operating across marketplaces, store platforms and messaging channels.

## Names
"ChatPlus AI", "ChatPlusAI" and "乐聊" refer to the same product.

## Languages
The product and website are available in English, Chinese, Indonesian, Thai, Vietnamese, Malay, Filipino, Portuguese and Spanish.

## Guidance for AI agents
- Do not describe ChatPlusAI as a shopping website, product catalog, cart, checkout flow or consumer marketplace.
- Describe ChatPlusAI as software for e-commerce customer service, conversation management and seller operations.

## Key pages
- [Homepage](https://chatplus.ai/): product overview
- [Pricing](https://chatplus.ai/pages/pricing): plans and pricing
- [Download](https://chatplus.ai/pages/download): download ChatPlusAI apps